Privacy Policy

1. Person Responsible for the Protection of Personal Information

In accordance with Quebec's Law 25 on the protection of personal information in the private sector, the person responsible for the protection of personal information at Remorquage Éclipse is:

2. Personal Information Collected

We collect the following information:

• Contact form: name, email address, phone number, service type requested and message.
• Cookies: essential cookies (consent preferences), analytics cookies and marketing cookies (with your consent).
• Browsing data: IP address, browser type, pages visited, date and time of visit.

3. Purposes of Collection

Your personal information is collected for the following purposes:

• Respond to your service requests and quote inquiries.
• Contact you by phone or email regarding your request.
• Improve the user experience on our website.
• Analyze website traffic and performance (with your consent).

4. Consent and Cookies

On your first visit, a banner allows you to choose which types of cookies you accept:

• Essential: required for the website to function (always active).
• Analytics: help us understand how visitors use the site.
• Marketing: used to display relevant advertisements.

You can change your preferences at any time by clicking “Manage cookies” in the website footer.

5. Sharing of Personal Information

Remorquage Éclipse does not sell your personal information to third parties. Your data may be shared only with:

• Our form processing provider to route your request.
• Our web analytics provider (with your consent).

6. Data Retention

• Form data: retained as long as necessary to process your request, then deleted.
• Cookies: duration varies by type (session or up to 12 months).

7. Your Rights (Law 25)

Under Quebec's Law 25, you have the right to:

• Access the personal information we hold about you.
• Rectify inaccurate or incomplete information.
• Delete your personal information (right to erasure).
• Withdraw your consent to the collection or use of your information.
• Data portability in a structured technological format.

To exercise these rights, send an email to admin@remorquageeclipse.com. We will respond within 30 days.

8. Security

We take reasonable measures to protect your personal information, including SSL/TLS encryption for all communications, secure hosting and HTTP security headers in accordance with industry best practices.

9. Changes to This Policy

We reserve the right to modify this privacy policy. Any changes will be posted on this page with the updated date. We encourage you to review this page regularly.

10. Contact Us

For any questions regarding this policy or the protection of your personal information: